Marketta Williams, M.S., PMP, PMI-ACP
- ABOUT MARKETTA
Built by someone who's been in the room with you.
I'm Marketta Williams — a nonprofit leadership strategist, certified project management professional, and founder of Volunteer Solutions. I've spent years working alongside coordinators, managers, and executive directors who show up every single day because they believe in the work.
What I kept seeing was never a passion problem. It was a systems problem. Nobody had ever given these incredible leaders the right tools. So I built them.
- SOUNDS FAMILIAR?
If You're Struggling With Any of These, You're in the Right Place.
"These aren't leadership failures — they're system gaps. And every single one of them is fixable." -Marketta
🚪
Volunteers Keep Leaving
People sign up, show up once, and disappear. You're stuck in a constant recruitment cycle with no end in sight.
🚨
Survey Citation Received
The surveyor found deficiencies in your volunteer program. Your Plan of Correction deadline is real. You need help — now.
📋
No Structure or Documentation
Role descriptions, onboarding, tracking — it's all in someone's head. When that person leaves, the program falls apart.
⚠️
Hospice Compliance Risk
The 5% volunteer hour requirement is back in full force. A citation isn't just embarrassing — it puts your Medicare certification at risk.
📉
Can't Prove Your Impact
Funders and leadership want data. You have volunteers doing incredible work — but no system to measure or report it.
🔥
Overwhelmed Coordinators
Your volunteer coordinator is doing the work of three people. Burnout isn't coming — it's already here.
Our Services
1
Volunteer Program Assessment & Consulting
A structured, expert-led look at your entire volunteer program — from recruitment through retention — with a clear roadmap to fix what isn't working.
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Full program gap analysis against best practices
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Review of documentation, processes, and compliance
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Written assessment report with prioritized recommendations
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Leadership presentation of findings and next steps
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Optional: retainer engagement to implement changes
2
Volunteer Program Design & Build
For organizations starting from scratch or rebuilding after staff turnover. We build your entire volunteer infrastructure — together.
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Role descriptions, onboarding flows, and orientation materials
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Recruitment strategy and outreach plan
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Screening, interview, and selection process
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30–60–90 day volunteer onboarding plan
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Tracking systems, metrics dashboard, and templates
3
Coaching & Strategy Sessions
One-on-one working sessions for volunteer coordinators, managers, and executive directors who want expert guidance and a thinking partner.
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Focused 60- or 90-minute strategy sessions
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Retention and re-engagement strategy development
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Leadership and team management coaching
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Accountability and implementation support
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Available as single sessions or ongoing packages
Volunteer Solutions helped us revamp our volunteer program and we've seen a significant increase in engagement and retention.
- Jaimie M, Healthcare Program Director
Marketta is my go-to resource for volunteer issues. I have been in volunteer management for well over 10 years in various capacities and have had challenges from time to time with retention, recruitment, and organizational management. Marketta delivers a high energy and engaging trainings with just the right amount of humor.
- Holly B,
Volunteer Manager of National Program for Seniors
Marketta comes highly recommended and is very professional. She is excellent at evaluating programs and processes while making sure one fully understands her recommendations to attain their goals! I had the pleasure of working with her on several projects.
- Elizabeth H, Nurse Navigator